HELP / FAQ
Our online designer accepts JPG file formats. This format is perfectly fine to output high-quality prints.
You are more than welcome to send us your photography / artwork files in alternative file formats.
PRODUCTION & SHIPPING
We offer free ground shipping on all orders over $149.
In order to qualify for the free shipping, your online cart subtotal must meet or exceed $149 after any promotional discounts have been applied.
Sales taxes and/or any shipping charges are not inclusive.
If your order value is not eligible for free shipping, we charge a low flat rate of $16.99 for “ground delivery” to anywhere where applicable in the U.S. (except for Hawaii, Puerto Rico and Minor Outlying Islands – air delivery required).
Rural delivery surcharges may be applicable to your order depending on your location. These surcharges are determined by the couriers as the cost of delivering to remote locations are more expensive.
If a surcharge is applicable to your order, our customer service department will contact you.
We ship virtually anywhere within the United States. If you would like to have your order shipped outside of the U.S., please contact our team.
All orders are packaged with highly durable packaging materials. Out of thousands of shipments we send out each year, literally a small fraction of them get damaged.
No need to worry though! If your package(s) get damaged in transit, we will gladly have your photo art replaced and shipped out again.
Our standard shipping service is by ground service. Transit times are dependent on your shipping destination and holiday seasons.
Off-peak holiday season: Transit times will vary between 2-7 business days.
Peak holiday season: Transit times could vary between 5-12 business days.
Our average production time for all photo art products are 5-7 business days.
During peak seasons, timelines may take longer due to higher order volumes.
If you need your order rushed, a “rush service” fee may apply.
Depending on our production schedules we will have your order prioritized to be completed within 1-2 business days.