HELP / FAQ
Image Quality, Customization, and Printing
Our design tool automatically checks the resolution of each uploaded image, evaluating the pixel count and chosen print size to ensure the best results.
If your photo doesn’t meet the minimum print quality requirements, the design tool will display a warning. You can then choose to upload a higher-quality image or proceed with your current photo “as is.”
Please note: If you decide to proceed with a low-quality photo, we cannot offer reprints if the result is unsatisfactory. For the best results, we recommend using high-resolution images for photo art reproduction.
Yes! Our online design tool allows you to add stylized text to your photos within the print boundaries. Choose from a variety of fonts, colors, and sizes to suit your design.
For more complex text or word art designs, feel free to contact us for graphic design assistance. We’re happy to help bring your vision to life.
It’s important to know that the colors displayed in online previews may differ slightly from the actual printed product. Here’s why:
- Backlighting: Electronic screens (monitors, smartphones, tablets) are illuminated, which makes images appear brighter and more vibrant than prints, which are not backlit.
- Material Differences: The type of material you select—canvas, metal, wood, or fine art paper—will affect tonal changes, color saturation, and clarity, as each material has unique characteristics.
- Screen Calibration: For the most accurate colors, we recommend calibrating your screen with a professional device like the X-Rite i1 Display Pro or Datacolor Spyder X Pro. Non-calibrated screens often show inaccurate RGB levels, brightness, and contrast. However, rest assured, our in-house systems are professionally calibrated for optimal printing results.
- RGB to CMYK Conversion: Since our printers use CMYK inks, your RGB images will be converted to CMYK. While the colors will be perceptually similar, slight variances can occur due to differences between color spaces.
Tip: If exact color matching is essential, we suggest requesting a sample print before placing a larger order or consulting your nearest professional photo lab.
Yes, we enhance your image as part of the printing process. Our online editor offers customization and enhancement tools, such as cropping and adjusting brightness, contrast, and vibrancy.
Once you submit your order, we perform a quick enhancement process to optimize your image’s levels, sharpness, and overall quality. For advanced editing or custom enhancements, contact us for design support.
Online Designer:
Our online design tool supports JPG file formats, which are ideal for producing high-quality prints.
Send Us Your File:
You can also send us your photography or artwork in alternative file formats, including:
- TIF
- PSD
- AI
- EPS
If your file is too large for email, you can use file-sharing services like Dropbox, SendFile, or WeTransfer. For files stored in Google Drive, OneDrive, or iCloud, select the high-resolution version and share it with us at [email protected].
We offer a wide range of print sizes that adhere to standard aspect ratios. To avoid excessive cropping, select a size that matches your photo’s original aspect ratio.
Need help? Use our visual guide for aspect ratios to see how different sizes affect your image
ORDERING
You can access the Canvas n’ Décor USA website and photo editor from any computer, smartphone, or tablet. We recommend placing all orders directly through our website, as the process is designed to be simple and efficient for both you and our operations.
If you need a custom size not offered online, no problem! We’ll gladly process your order via email.
All current deals, promotional offers, and conditions are listed on our Promotions Page. Occasionally, email subscribers to our newsletter receive exclusive, limited-time offers that aren’t available to the public.
As a bonus, we include a free custom HD metal photo print or canvas print with every order, depending on the amount you spend. To redeem your free print:
- Place your order.
- Email the image you’d like us to use for the free print, along with your Order ID #.
Please Note: Free print redemption requests must be submitted within 48 hours of placing your order.
Our website prices are already heavily discounted and very competitive. We take pride in offering some of the best value in the USA by combining exceptional quality, competitive pricing, and excellent service.
Additional discounts or free prints may be available for bulk orders, depending on the quantity, size, and specific order requirements. If you’re only looking for the cheapest price, other suppliers might be an option, but be cautious of poor-quality prints. At Canvas n’ Décor, we prioritize high-quality products and customer satisfaction over cheap manufacturing.
We understand that plans can change. If you need to cancel your order, you have a 24-hour window to do so. This allows us to process orders quickly and efficiently while ensuring we meet production timelines.
Unfortunately, we cannot accept cancellation requests beyond the 24-hour window, as your order may already be in production.
If you cancel your order within 24 hours, a full refund will be processed within 48–72 hours.
- Custom Printed Orders: Custom products are final sale, as they are tailored specifically to your needs. If your product arrives defective, please provide photos or videos showing the issue, and we’ll work with you to find a resolution.
- Stock Item Orders: Our collection of stock wall art and home decor changes every season. All stock item purchases are final sale, with no exchanges or returns accepted.
PRODUCTION & SHIPPING
We want to ensure your gifts arrive on time for the holiday season! To receive your delivery before December 25, 2024, please keep the following order deadlines in mind.
Important: These deadlines apply to major cities. For shipments to rural or remote locations, we recommend placing your order with additional time to account for delivery delays.
- Prints, Wall Art, Home Décor – All 48 contiguous states: Order by December 15, 2024
Plan ahead to make this holiday season extra special! If you have any questions or need assistance, our team is here to help. 🎄
At Canvas n’ Decor, we take great pride in producing and shipping your customized wall art products with care and on schedule. While most packages arrive on time, during periods of high demand or unforeseen circumstances, courier networks may experience congestion or delays that are entirely beyond our control.
Please note that our logistics team maintains daily communication with our courier partners, and we do everything possible to ensure timely deliveries. However, once a package is in transit, we cannot be held responsible for any delivery delays caused by courier disruptions.
As all of our products are custom-made to your specifications, we regret to inform you that we are unable to offer refunds or cancellations for late deliveries.
We truly appreciate your understanding and patience during this busy season. Rest assured, we remain committed to providing you with the highest quality products and exceptional service. If you have any questions or concerns, please don’t hesitate to reach out to our team.
Thank you for choosing Canvas n’ Decor, and we wish you a wonderful holiday season!
Yes, we offer free ground shipping on all orders over $149.
To qualify, your cart subtotal must be $149 or more after applying any promotional discounts. Please note that sales tax and shipping charges do not count toward the subtotal.
For orders under $149, we charge a flat rate of $16.99 for ground delivery to most locations within the U.S. However, air delivery is required for shipments to Hawaii, Puerto Rico, and the Minor Outlying Islands, and additional costs may apply.
Depending on your location, rural delivery surcharges may apply. These surcharges are determined by the couriers due to the higher cost of delivering to remote or less accessible areas.
This additional cost is determined by your Postal Code by the courier company. We charge you exactly what they charge us. If a surcharge applies to your order, our customer service team will contact you with the details.
We ship to virtually any location within the United States. For international shipping inquiries, please contact our team, and we’ll work to accommodate your request.
We take great care to package all orders securely with durable materials. Out of the thousands of shipments we send each year, only a very small fraction experience damage during transit.
If your package does arrive damaged, don’t worry—we’ll replace your photo art and ship it to you again at no extra cost.
Our standard shipping service uses ground delivery. Delivery times vary depending on your shipping destination but generally ranges from 2–6 business days.
Our average production time for all custom wall art products are 5 business days.
During peak seasons, there is a possibility that timelines may take longer due to higher order volumes.
Yes, we offer rush services for urgent orders. A rush service fee may apply, and we’ll prioritize your order to ensure it’s completed within 1–2 business days, depending on our production schedule.